Support Center
Frequently Asked Questions
Everything you need to know about our website development and video editing services — process, timelines and support. Can't find your answer? Reach out any time.
Website Development
Just reach out through our contact form, phone, or email with a brief about what you need. We'll schedule a free discovery call to understand your goals, then send over a proposal with scope, timeline, and pricing.
A basic business website usually takes 2–4 weeks. Larger builds like an online store or a site with custom booking systems can take 6–8+ weeks depending on complexity. You'll get a realistic timeline in your proposal.
Not at all. Many clients come to us with just an idea. Our discovery process helps translate that idea into clear requirements and a design direction before any development starts — we can also help pull your content together.
Yes. Every website we build is fully responsive and tested across phones, tablets, and desktops, since most visitors will land on it from a mobile device.
Yes. We can guide you through choosing and setting up hosting and a domain, or work with your existing setup if you already have one in place.
Yes. Every website includes a post-launch warranty period for bug fixes, and we offer ongoing maintenance plans for updates, monitoring, backups, and security patches after that.
Video Editing
We edit product and showcase videos, reels and shorts for Instagram and YouTube, walk-throughs, testimonials, and offer or promo clips — anything raw footage needs turned into something scroll-stopping.
Just your raw phone or camera footage — no professional equipment needed. We handle the cutting, transitions, captions, and background music to make it look polished.
Simple reels and shorts are typically turned around within a couple of days. Longer or more detailed edits, like walk-throughs or multi-clip promos, can take a bit longer depending on the footage and revisions needed.
We include a reasonable number of revision rounds with every edit so the final video matches what you had in mind — the exact number is confirmed upfront based on your plan.
Yes. We export in the correct aspect ratio and format for wherever the video is going — reels, stories, YouTube shorts, or standard landscape uploads.
Yes. If you need a steady flow of content, we offer monthly video editing plans so new reels, product clips, and offer videos are ready on a regular schedule.
No questions match your search. Try a different term, or reach out — we're happy to help.
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